Question 1

Do you ship worldwide?

Accepted Answer

Yes, Oceanic offers worldwide shipping to ensure that our customers can enjoy our authentic and exclusive products no matter where they are located. We take pride in catering to a global audience by providing reliable and efficient shipping options. When placing an order, you will be able to select your country from a list, and our system will provide you with the available shipping methods and estimated delivery times. We also ensure that each shipment is carefully packaged to maintain the condition and quality of our products during transit. Please note that shipping costs and delivery times may vary depending on your location and the chosen shipping method. For any further inquiries or assistance, feel free to reach our customer support team.

Question 2

How Can We Get In Touch with Oceanic for inquiries or support?

Accepted Answer

If you need to get in touch with Oceanic for any inquiries, support, or feedback, you have several options. You can reach out to our customer service team via email at oceanicfijian@gmail.com for any questions related to your orders or products. For more immediate assistance, you can call or WhatsApp our helpline at (403) 827-0939 available Monday through Friday from 9 AM to 5 PM. Additionally, you can fill out the contact form on our website under the "Contact Us" section, and a representative will get back to you within 24 hours. We are committed to providing excellent customer service and look forward to assisting you with all your requirements. You Can Also Reach us Via Facebook Page (4) Facebook

Remember to follow us on our social media channels for the latest updates and exclusive offers. Thank you for choosing Oceanic, where authenticity and exclusivity meet your needs.

Question 3

Do you ship to the US, UK, Australia, New Zealand and other parts of the world?

Accepted Answer

Yes, Oceanic is proud to offer worldwide shipping! We ship to the US, UK, Australia, New Zealand, and many other international destinations. As an authentic and exclusive online store that caters to all your needs, our goal is to ensure that our high-quality products are accessible to customers around the globe. Shipping times and costs may vary depending on your location, but we strive to provide competitive and reliable shipping options. For detailed information on shipping rates and estimated delivery times to your specific location, please visit our Shipping Information page or contact our customer service team directly.

Question 4

What Is The Cost Of Delivery and Options at Oceanic?

Accepted Answer

At Oceanic, we strive to provide our customers with flexible and cost-effective delivery options. Here's a breakdown of our delivery costs and options:

Please Add Items in The Cart to Proceed To Check-Out Which Will Give You Delivery Options, We Also Allow Local Pick-Ups And On Orders Above $100.00 Free Local Delivery ( Calgary Region ) We Also provide Free Shipping on Purchases Above $300.00 to Canada & United States only

We take pride in ensuring that all your deliveries are handled with the utmost care and efficiency. Tracking information will be provided to keep you updated on the status of your delivery. For more detailed information and specific conditions, please visit our Shipping Policy page.

Question 5

What should I know about duties and taxes when purchasing from Oceanic?

Accepted Answer

At Oceanic, we strive to provide an exceptional shopping experience with our exclusive and authentic products. However, it's important to be aware of any potential duties and taxes that may apply to your order, especially if you are purchasing from outside the country where Oceanic is based. These additional costs are typically determined by your local customs office and can vary depending on your location.  When your order arrives, duties and taxes may be applied by your country's customs authority. Oceanic is not responsible for these charges, and they must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information on the potential duties and taxes you may be subject to before completing your purchase.  Ensuring you are well-informed about these potential additional costs can help you better prepare and avoid any unexpected surprises. Our goal at Oceanic is to make your shopping experience as smooth and enjoyable as possible, so if you have any questions or need further assistance, please contact our customer support team. We are here to help!

Question 6

How can I track my order after placing it?

Accepted Answer

Once your order has been processed and shipped, we’ll send you a confirmation email with the details you need. If tracking is available for your shipping method, you’ll be able to follow your parcel’s journey from our store to your door.

Question 7

Can I pick up my order locally in Calgary?

Accepted Answer

Yes — we do offer local pickup for customers in the Calgary area. If pickup is available for your order, you’ll see it during checkout. It’s a convenient way to save on delivery and get your Oceanic favourites faster.

Question 8

What is your return and refund policy?

Accepted Answer

Unused , Unopened and undamaged grocery products may be returned for a full refund within 14 days of purchase

Question 9

What are the payment options?

Accepted Answer

We accept all sorts of payment options

Question 10

Do you offer gift cards?

Accepted Answer

Yes we offer gift cards for all purpose

Question 11

How do I earn and redeem loyalty points?

Accepted Answer

You can earn points by joining our rewards program and shopping with Oceanic. Eligible purchases add points to your account, and you can redeem them for discounts on future orders. It’s our way of saying thank you for choosing us again and again.

Question 12

Can I change or cancel my order after I place it?

Accepted Answer

If you need to make a change, please contact us as soon as possible. Once an order has been packed or shipped, we may not be able to update or cancel it. We’ll always try to help where we can, so it’s best to reach out right away.

Question 13

How long does it take to process my order?

Accepted Answer

Most orders are processed within 1 to 2 business days after payment is confirmed. During busy periods, processing may take a little longer, but we’ll always do our best to get your Oceanic favourites on their way quickly. Once your order ships, you’ll receive an email with the next steps.

Question 14

Are Oceanic products authentic?

Accepted Answer

Yes — authenticity is at the heart of what we do. Oceanic focuses on curated South Pacific and Fijian groceries, including special and hard-to-find items you may not see everywhere else. If you love true island flavours, you’re in the right place.

FAQs